Support

Expedited Replacement Service

This program provides overnight, priority shipment of a “like” replacement unit or module direct to your site. It is a per-incident program designed specifically for those customers interested in maintaining their own network, or for a Value Added Reseller who provides maintenance service to their customers. This service must be requested by 2:00 PM EST/EDT for same day service. This service is available in Canada and the U.S. only, and applies only to Sagaxis product.

Turnaround The replacement product is shipped and invoiced at the current list price. The customer’s account will be credited the difference between the list price and the ERS service price upon reception of the returned defective product. The defective product must arrive at one of Sagaxis’s repair depots within 10 business days of the service request.
Service Duration Per Incident
Freight In Paid by the Customer (including customs and brokerage charges) – Collect shipments are not accepted by our repair depot.
Freight Out Paid by Sagaxis
Availability This service may be ordered by Telephone, FAX or Email. However, the response time can only be guaranteed if product availability allows and the service request is received by 2:00 PM EST/EDT.
How to Order This service requires a Purchase Order specifying the Expedited Replacement Service and the product being replaced including its specific model number.

Sagaxis will issue a Return Materials Authorization (RMA) number at the time of the service request that must accompany the returned product.

 


▶ Program Overview

Technical Assistance  Services

▶ Technical Assistance
▶ Emergency Assistance

Product Warranty &  Repair Services

▶ Expedited Replacement
▶ Warranty Service
 ▶ Repair Service

Maintenance Services

▶ Expedited Replacement
▶ On-Call

Consulting Services

▶ Consulting Service