Warranty Repair Service
This program provides the repair (or replacement at Sagaxis’s discretion) of any failed Sagaxis product that is still covered under its original factory warranty. As part of this service, Sagaxis will bring the product up to the current revision level that is in effect for that product and that the product is capable of receiving.
| Turnaround | This service is normally completed within 10 business days following reception of the product at one of our authorized repair centers. This turnaround time does not include shipping and/or customs clearance delays. |
| Service Duration | All product repaired under this service is covered by a 30-day Expedited Replacement Service. This period commences from the date of shipment back to the customer. |
| Freight In | Paid by the Customer (including customs and brokerage charges) – Collect shipments are not accepted by our repair depot. |
| Freight Out | Paid by Sagaxis |
| Availability | Repair charges may apply if the product has failed due to damage or external influences. |
| How to Order | The customer must obtain a Return Materials Authorization (RMA) number from Sagaxis prior to returning the product for repair. At the time of issue, the product will be verified to be eligible for repair under the warranty program.
The RMA must accompany the returned product to ensure prompt processing. |
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Technical Assistance Services ▶ Technical Assistance Product Warranty & Repair Services ▶ Expedited Replacement Maintenance Services ▶ Expedited Replacement Consulting Services |